Refund Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, our straightforward refund process ensures a hassle-free experience.

Eligibility for Refunds

To qualify for a refund, items must:

Be returned within 30 days of delivery
Be in original condition, unused, and in their original packaging
Include all accessories, tags, and documentation

Custom or personalized items are eligible only if defective or damaged upon arrival.

How to Request a Refund

Log into your account and navigate to “Order History”
Select the relevant order and click “Request Refund”
Provide details about why you’re returning the item and upload photos if the product is damaged
Submit your request – we’ll review it within 2-3 business days

Refund Processing

Once approved, you’ll receive a return shipping label (for eligible items). Return the package within 14 days of approval using the provided label. After we receive and inspect the item, refunds are processed to your original payment method within 5-7 business days. Processing times may vary by bank or payment provider.

Damaged or Faulty Items

If you receive a damaged or defective item, contact us within 48 hours of delivery. Provide photos of the issue, and we’ll arrange a replacement or full refund, including return shipping costs where applicable.

Non-Refundable Items

The following items are typically non-refundable:

Gift cards and digital products
Items marked as “Final Sale”
Personal care items due to hygiene regulations